Tardio Home Improvements

This Privacy Policy explains how Tardio Home Improvements("Tardio," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, request a quote, or interact with our advertisements on platforms such as Facebook and Instagram (Meta). By using our website or submitting your information through any of our forms — including lead forms shown in our Meta ads — you agree to this Policy.

Information We Collect

We collect information you provide directly to us, including when you request a free quote or contact us through our website or through a Meta (Facebook/Instagram) lead form:

Contact details — your name, email address, phone number, and property/service address.
Project details — the service you're interested in and any message or information you share about your project.
Automatically collected data — device, browser, IP address, pages viewed, and similar analytics data collected through cookies and tracking technologies (see "Cookies & Tracking" below).

How We Use Your Information

We use the information we collect to:

Respond to your inquiry and prepare and send you a free, no-obligation quote.
Contact you by phone, text, or email about your project and our services.
Provide, schedule, and perform the remodeling and home-improvement services you request.
Operate, maintain, and improve our website and customer experience.
Measure, optimize, and improve our advertising campaigns.
Comply with legal obligations and protect our rights.

We do not sell your personal information.

Advertising & Analytics (Meta Pixel and Lead Ads)

We advertise our services on Meta platforms (Facebook and Instagram). To measure and improve the performance of those campaigns, our website uses the Meta Pixel, a piece of code that collects information about actions you take on our site (for example, viewing a page or submitting a quote request) and shares it with Meta. This helps us understand how our ads perform and show our ads to people who are most likely to be interested in our services.

If you submit your information through a lead form in one of our Meta ads, that information is provided to us so we can contact you about a quote and our services, exactly as described in this Policy. Information collected through the Meta Pixel and lead forms may be processed by Meta in accordance with Meta's own data policy. You can learn more and manage your ad preferences in your Facebook and Instagram settings, and you can control cookies through your browser.

How We Share Information

We share information only as needed to run our business, including with:

Service providers who help us operate — for example, our website/database host (Supabase), our email delivery provider (Resend), and advertising and analytics providers (Meta).
Advertising platforms (Meta) for ad measurement and optimization as described above.
Legal and safety — when required by law or to protect our rights, customers, or the public.

Cookies & Tracking Technologies

We use cookies and similar technologies (including the Meta Pixel) to operate the site, remember preferences, and measure advertising performance. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them.

Data Retention

We keep the information you submit for as long as needed to respond to your inquiry, provide our services, and meet our legal, accounting, and reporting obligations. You may ask us to delete your information at any time (see below).

Your Choices & Rights

Request access to, correction of, or deletion of the personal information we hold about you.
Opt out of marketing communications at any time by replying "STOP" to a text or asking us to remove you.
Manage ad personalization in your Facebook/Instagram settings and control cookies in your browser.

To exercise any of these rights, contact us using the details below and we'll be glad to help.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.

Changes to This Policy

We may update this Policy from time to time. When we do, we'll revise the "Last updated" date above. Your continued use of our website after changes become effective means you accept the updated Policy.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your privacy rights, contact us: